Existing Customers

Phone Number0800 151 2400


Existing Customer

Privacy and Security

Privacy and Security

Your Privacy is our main concern
  1. Introduction
    This privacy & security statement outlines how your personal information will be used and sets out some of the security measures taken in order to protect your privacy & security .

    The names and details of the companies that offer services through this Atlas website (the "Site") are set out in the Conditions of Use.

    Your "personal information" means any information that we have obtained from you or third parties in connection with a service or product provided to you that is held now or at any time in the future by us.

    We take your privacy & security very seriously and promise to respect your personal information. Please read this privacy & security statement to see how we will treat any personal information that is provided to us via the telephone, in writing or via use of this Site.

    Please note that this is a general statement on how personal information is used by Atlas Direct.
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  2. Collection of Information
    Information is collected lawfully and in accordance with the Data Protection Act 1998 (as amended and updated from time to time). We may collect personal information directly from you when you ask for a quote or as a result of the purchase of a product or service from us. We will do our best to ensure that your details are accurate and kept up to date and we would ask you to assist us in doing so by notifying us of any changes to your personal information.

    We are constantly striving to improve the quality of our service and the efficiency of our systems and so, from time to time we may use your personal information that you give us to help us to do this.
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  3. Exchange of Information
    We exchange personal information with other approved organisations for underwriting and fraud prevention purposes and we may provide such information to others where required or permitted by law.

    We will use and analyse your personal information for the following purposes:- 
     managing and administering products and services that are supplied. In the case of insurance products this will include underwriting reinsurance and claims handling purposes and this may include disclosing it to other insurers, reinsurers, regulatory authorities or to our agents who provide services on our behalf;
     considering any applications for products you may make and to help in making credit-related decisions about you where appropriate;
     financial risk assessment, money laundering checks, compliance and regulatory reporting and fraud prevention;
     assisting in making decisions on insurance proposals, other products and any claim made by you, members of your household, and others connected with your insurance proposals and claims; and
     helping us to understand and develop new and innovative products and services.

    Your personal information will only be disclosed to third parties outside of Atlas Direct if:-
     it is necessary for the performance of your agreement with us; or
     you have given your consent; or
     such disclosure is required or permitted by law; or
     we are entitled to transfer rights and/or obligations as provided under the terms of any policy you may purchase; or
     any such third party provides benefits or services to you under or in connection with our agreement with you; or
     it is a credit reference agency or fraud prevention agency; and

    any such third party has agreed to keep your personal information strictly confidential and use it for the purpose for which we provide it to them.

    In future the way in which your personal information is viewed, recorded and used may change. In most cases these changes will result from enhancements in technology. Where we believe the changes may be to your disadvantage, we will give you at least 30 days notice of them by writing to you and also posting notice of such an amendment on this website. If you continue to use a product or service for a further 60 days after notification, we will consider that you have consented to that change (unless you write to us to inform us otherwise).

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  4. Use of Personal Information for marketing purposes
    Unless you have informed us to the contrary, personal information held maybe used by us to carry out research and to inform you by letter, email or telephone of other products we believe may interest you. 

    Please be assured that we will not make your personal details available to any other companies to use for their own marketing purposes.

    We may also contact you by e-mail or other electronic media to notify you of other products we believe may interest you. We shall only do so however if you have provided your consent to such contact. If you are contacted by such means in future we shall on each occasion ensure you will always be given the option to opt out of any further such communication.

    If you have provided your contact information to us and would prefer not to receive marketing information or to participate in research, simply tell us next time you call.

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  5. Dealing with other people
    At the request of many of our insurance policyholders and to make the managing your policy more convenient, it is our policy to deal with a policyholder's spouse or partner (if named on the policy where applicable) who calls on behalf.

    If you would like someone else to be able to deal with your policy for you on a regular basis please let us know. In some exceptional circumstances we may also deal with other people who call us on your behalf. If at any time you would prefer us to deal only with you, please call to let us know.

    Please note that we will not reveal any credit or debit card numbers that we hold to anyone other than the policyholder.

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  6. Automatic Renewals
    For customers who have taken out an annual insurance policy and who have taken advantage of our automatic renewal service we will retain your payment details in order to continue to deduct premiums when your policy in renewed.

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  7. Sensitive Information
    In order to provide you with some of our products we may need to process sensitive information (such as information about health such as physical or mental health information or criminal convictions) about you and others who may be a party to the product or service purchased. We will not use sensitive personal data about you or others except for the specific purpose for which you provide it and to provide the services described in your policy. Please ensure that you only provide us with sensitive information about other people with their agreement.

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  8. Cookies
    A cookie identifies your computer to a server that then enables information to be stored on the hard drive of your computer. Cookies allow a computer to be identified as corresponding to one that has accessed another website or visited Site previously. Cookies are commonly used on the Internet and do not harm your computer system.

    The cookies used on the Site do not include any information that others could read and understand about you, such as your name, or any account or policy number. They contain no personal information about you.

    We currently use a combination of first and third party cookies in the following ways: 
     To facilitate your ability to navigate through the Site.

     To collate anonymous aggregated information that is used to manage and plan enhancements to our services. For example, cookies help us to understand the popular paths that users take through the Site and how often it is visited.

     To evaluate the effectiveness of our advertising and promotions on third party websites by tracking whether these advertisements are clicked on by users. We use third party agents to assist in providing information on promotion delivery. We own and control the use of all data collected and it is not shared with any other third party. All data collected is anonymous and non-personal.

     As a flag to help us recognise when we have already asked you to participate in any on-line market research and to prevent you from being asked to complete the same questionnaire every time that you visit the Site while any particular research work is being carried out.

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  9. Rejecting Cookies
    If you do not want us to use cookies when you visit the Site, you can configure your browser not to accept them or opt-out. Please refer to your browser's 'help'  facility.

    If you choose to reject cookies once you have logged onto the Site, but after a cookie has already been sent you can do so. If you delete certain cookies however, you may experience difficulties in navigation of the Site.

    By deleting cookies, information collected to date becomes redundant. We will still hold the information about the cookie on our system. However, we will not be able to identify your computer as its former holder the next time you visit the Site. The information we hold about that cookie becomes completely unidentifiable as soon as you have deleted it from your computer.

    For more information on cookies and deletion of cookies please see http://www.allaboutcookies.org/manage-cookies/

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  10. Log In Security
    We would like to remind you to keep any log in details and passwords you have secure at all times. Security details should only be entered on our secure website. We may use e-mail to direct you to a secure log in page on our Site or, where consent is given, to inform you of other products, but we will never ask you to reveal or send your security details to us via email. 

    Please be on your guard for suspicious e-mails. If you do receive an email asking you to submit account or security details (such as a credit card number, password or PIN number) or if you are suspicious in any way of any communication you are asked to provide over the internet in connection with Atlas please contact us by phone on 0800 151 2400.

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  11. Call monitoring and recording
    We record telephone calls for monitoring and training purposes and to assist us in preventing and detecting fraud.

    Last updated : Sept 2017

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