Existing Customers

Phone Number0800 151 2400

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Existing Customer

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Customer Support

Customer Support

infoiconPlease contact us with any queries, suggestions, views, comments, etc. by emailing the relevant department.

Sales Related

This should be used for all enquiries except claims and medical screening.

If you need more information about the policy you wish to purchase, or have an enquiries relating to an existing policy or renewal then please visit our Customer Care section.

Declaration of medical conditions

For all enquiries relating to your medical declaration please contact us here.

IMPORTANT: DO NOT USE FOR ANY OTHER QUERY – THE MEDICAL TEAM CANNOT ASSIST IN ANY AREA APART FROM MEDICAL SCREENING.

For policies issued on or after 5th September 2015:
contact Medical Screening on 01702 427179 (quote ref:Atlas Travel Policy)
Medical Screening Lines Open Monday to Friday 9am to 5:30pm, Saturday 9am to 5pm

Claims Customer Care

For all enquiries relating to your claims please contact us here.

IMPORTANT: DO NOT USE FOR ANY OTHER QUERY – THE CLAIMS TEAM CANNOT ASSIST IN ANY AREA APART FROM CLAIMS.

For non-medical claims:
contact our Claims line on +44 (0) 1702 427172 quoting “Atlas15″ and your policy number.

For medical assistance and repatriation claims:
contact the Emergency Assistance line on +44 (0) 20 8865 0433 quoting “Atlas Travel Insurance” and your policy number.

Webmaster

infoiconPlease, do not use “webmaster” for queries about receiving your insurance documents – instead, visit our Customer Care section.

Need to know why strange things are happening on your screen?
Can’t get access to the information you want? Contact us here.
We aim to respond to all incoming mail within one working day (mon-fri).
Contact our webmaster.

Marketing

For all enquiries relating to Marketing, please contact us here.

Customers should not send requests to this email, it will not be passed to the correct department, which will delay responding to you – instead, visit our Customer Care section..

We aim to respond to all incoming mail within 24hrs.(mon-fri).
Simply Contact Marketing to get started.

Atlas Direct

Ealing Film Studios,
Building E,
Ealing Green
London
W5 5EP

Tel: 0800 151 2400

Fax: 0800 151 2401

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