Recruitment and Training. Whilst we have an existing team of experienced staff. It is recognised that this team will need to be increased to service an additional contract of the level indicated. To this end we have already identified a significant number of key personnel that would be approached on the award of the contract. Once the dedicated team is assembled, training will take place in conjunction with you and its business partners to ensure that all staff are conversant with the needs of the various parties.
Systems amendments and compatibility. As indicated in "3. Partnership Working" above the current systems will need to be modified as appropriate to ensure reporting requirements are met and that the data is compatible with all parties' systems.
Legal Agreements. These will need to be negotiated and entered into to ensure a thorough understanding by all parties concerned of their duties and responsibilities.
Working practices. The Group will ensure that client-working practices are implemented. These first need to be defined and then staff trained (see above) prior to implementation.
Accommodation / Space planning. We will ensure that the dedicated team works in an efficient environment and so reorganisation of the office will be required. Consideration has already been given to this issue however plans cannot be confirmed as they will need to consider the working practices and service standards agreed between the parties.
Communication. The Group will arrange appropriate facilities for telephone, fax, e-mail and post. These will depend very much on your requirements.
Brand issues. Should you require, we will arrange for stationery to be branded with your logo. In addition, amendments to computer generated insurance policies and telephone-answering methods will be tailored to your requirements.